Stellar Service

Key Takeaways

  • You want to find a service provider that gives you continuous value and makes your life simpler, not just put up with a company out of a sense of obligation or familiarity.
  • When looking for a service provider, you want to find someone that offers LRC: Leadership, Relationship, and Creativity.
  • It may take a while, but you will know when you find an LRC company. They listen to your needs, provide clear and sound direction, and demonstrate up-to-date knowledge.

I love to read, but it wasn’t until about five years ago that I realized if I wasn’t getting much out of a book after reading 20 pages, I should just stop reading it. I would just force myself to slog through a book I wasn’t interested in, and as a result, reading could sometimes be a chore and ultimately, a waste of my time.

You can apply this same approach when it comes to going out and finding a service provider or people who provide us products. You want a service provider to take you beyond those first 20 pages, to provide you with continuous value, to make your life simpler. So, how do you go about finding these providers?

I’ve talked about this before, but what you really need to look for is LRC: Leadership, Relationship, and Creativity. Let’s apply this to looking for a car repair shop for your vehicle.

If I go to a car repair shop, I want to find out if they listen to me. When I am speaking to them, are they listening intently? Are they writing things down? Are they really trying to pay attention and understand what it is I am looking for? If they are doing these things, they are putting together a great relationship with me. If they aren’t doing these things, I am walking out.

Next, I want to make sure that after they’ve listened to me, are they coming back to me with direction? Giving me options, choices, perhaps based on pricing guidelines I gave them, or other input we discussed. That’s leadership. They aren’t just telling me, “Hey, we’ll take care of it” and leaving me with no idea what they are going to do. If I get no direction, again, I am walking out.

Finally, if I walk in to the repair shop, and they’ve got old tools, they are writing everything down on a scratch piece of paper, or they are using a calculator to add up costs, I’m walking out because there’s no creativity there, no new technology advancement. They might also charge me more than another shop that’s got updated technology because it takes them longer to fix my car.

It’s very important to find a service provider that offers these three things, but it’s not always easy. You might have to look at five, six, seven, even ten service providers before you find the right fit. But when you do, it’s phenomenal. No worries. Easy button. You don’t have to think about it anymore, it’s a good read all the way through!

So, think about applying Leadership, Relationship and Creativity the next time you’re hiring someone to do something for you. It can help make your life a bit simpler.

Until next time, enjoy.


TransformingWealth™ , our proprietary approach, designed to get your arms around the big picture so you can make informed financial decisions. As part of our process, we use mind mapping – one of the most powerful tools available for bridging the communication gap between different generations. Mind mapping is visual and helps all parties gain a clear picture of all aspects of the financial equation. Ask Gary about mind mapping and Coyle’s TransformingWealth Preview Meeting, and schedule a complimentary consultation and start living the Good Life Managed Well™.

Gary Klaben is in our Glenview, IL office and serves our clients who are now located all over the country. He has over 30 years of experience and is the author of Changing the Conversation, The Wealth Sanctuary and co-author of The Business BattlefieldWhether advising his clients, mentoring his team, or coaching entrepreneurs, he is always simplifying complexity and motivating others to take the next action that’s right for them.
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