About 15 years ago, I went to the Mayo Clinic in Rochester, Minnesota, for a procedure. At the time, Mayo was one of only three places in the country doing the procedure I needed. But that’s not the story. The story is about the service and attention I received from doctors and staff who really listened to me and showed how much they cared about me. After a full day of appointments and tests, the doctor who would ultimately perform my procedure spent an hour and 15 minutes with me beforehand, just listening carefully and responding to what I said. I was absolutely floored by how different that experience was from how I usually get treated by the medical community.